On this page you as a consumer can find the answer to a number of frequently asked questions. Please contact the merchant for further questions regarding transactions and payment methods. The merchant will be able to help you.

The TWYP Service desk is available to merchant that use TWYP. The TWYP Service desk can not answer questions from consumers

Frequently asked questions

Where can I find information regarding a specific payment method?

For general information about payment methods that can be offered through TWYP please consult the folowing websites:

Where are my goods? I have paid, but I have not received my goods yet.

To verify the status of your delivery please contact the merchant. TWYP does not have information on the status of your delivery, only the merchant can provide this information.

What is an acquirer?

An acquirer is the financial institution that enables the merchant to receive online payments via credit card or electronic banking.

When you enter payment data (such as your credit card number) on the secure payment page of TWYP, TWYP makes sure that this data is sent in a secure way to the acquirer of the merchant. The acquirer is then responsiblefor for carrying out the financial part of the transaction.

For more information regarding the technical or financial aspect of your transaction always contact the merchant. TWYP and the acquirer can not inform or advice you about a specific transaction.